The summer is long, sweltering, and brutal. Or perhaps it's a chilly, windy, snowy winter. Do you spend your days taking calls and being overloaded with work? Are your customers going to a competitor because you missed their call while on a job?
Your consumers depend on you to respond to their demands immediately when their system breaks down, regardless of the weather, time of day, or day of the week.
The SmartPhone Secretary’s team of qualified agents understands the importance of ensuring your service calls are taken care of immediately and making sure your customer requests are sent to your technicians quickly. A happy, satisfied customer is a repeat customer.
An Extension Of Your Team
The SmartPhone Secretary’s HVAC answering service is proud to offer support to the HVAC, heating and air conditioning, duct cleaning, and ventilation industries. We can work as an extension of your office and existing staff, whether you are an independent HVAC contractor who wants to give the impression of a larger company or a big corporation that needs emergency on-call support for after-hours.
Using a personalized greeting and script, your callers are asked the right questions. You provide us with specific instructions on how you want your calls handled. After communicating with your caller and assessing the type of call, a message is taken and dispatched to the appropriate person. Your urgent messages will be promptly sent to a designated or on-call staff member with a confirmation code to ensure the message was received. Follow-up phone calls can be made as well. For office and non-urgent calls, you have the option to either schedule a message summary to be delivered at a predetermined time, or messages can be sent to you as soon as they are taken. Our web-portal is where you can access all messages, on-call schedules, and staff member details at any time.
The SmartPhone Secretary is a live HVAC answering service. All of our receptionists, secretaries, and agents are U.S.-based. We offer live, reliable phone answering 24/7, bilingual agents, a customized greeting and message script, accurate and prioritized message taking, preferred contact method dispatching, fast emergency dispatching, message delivery confirmation, on-call scheduling, a secure web portal, and so much more.
You Can Rely On Us
The SmartPhone Secretary knows the value of a service job, the value of your image, and the value of your customers. Your services may be needed at any time. Our receptionists and secretaries are standing by and available 24/7 with a live voice to take your calls.
Learn why HVAC professionals trust the SmartPhone Secretary.
