Yes. SmartPhone Secretary services are available worldwide, and we currently have customers in 11 different countries. With advanced technologies, there is no limitation due to your physical location—hence our motto, "Communication Without Limitation."
No. Your SmartPhone Secretary service operates month-to-month with a 30-day notice to cancel. There are no early termination fees.
Yes. This will count towards your call plan since we are answering your forwarded line. However, there are options to help with these types of calls.
Yes. We have local and 800 numbers available.
Yes. You can advertise the number & call forward to the number.
Yes. Our answering service plans allow you to forward any telephone number of yours, a business line, a personal line, or both.
No. We never put callers on hold to answer another call. Our receptionists handle one call at a time.
80 percent of our calls are answered within three rings or less.
SmartPhone Secretary services are custom designed to your business requirements.
Our programmers will design a screen layout that will enable our receptionists to ask the right questions.
Yes. All plans come with the option to record a custom greeting and the opportunity to set up voicemail.
No. You can send the same message to as many recipients as you need.
Service companies often do this when a manager wants a copy of messages sent to an on-call person.
SmartPhone Secretary's automated schedule service eliminates the risk generally associated with answering services and relaying messages to the correct contact. Our system knows exactly who is on call and routes the call accordingly, minimizing the risk of human error upon dispatch.
Yes. You will have the ability to schedule your on-call using our online portal. If you prefer, we can do it for you. You would supply SmartPhone Secretary with your upcoming schedule, and we will program your schedule into our system.
Your account can be customed design to fit your departments. Messages are taken and sent to the designated person or group of that department.
Yes. SmartPhone Secretary allows users to log into our online message portal using a personal login and password.
You will receive your text messages if your phone or pager has international texting capabilities. If your carrier does not offer this option, your messages will always be available to you online or by Email.
Patching is used when a SmartPhone Secretary Receptionist answers an incoming customer call and connects the caller directly to the client by dialing a preferred contact number. Once the two parties are connected in the conference, the receptionist disconnects, allowing the call to continue privately.
A dial-out is a verbal delivery of a message and is usually used to follow up on a text message.
There are several ways to call-forward depending on your telephone service provider and office set up. Please check with your telephone service provider to know what options are available to you.
To forward your calls- Using the phone you want to forward, dial *72 and enter the 10-digit number that SmartPhone Secretary provided to you. Listen for a tone or confirmation that call forwarding is activated and hang up. If you hear ringing, please wait for your line to be answered by a SmartPhone Secretary agent to ensure your call forwarding is activated. (Most providers use *72, if this does not work for you, contact your telephone service provider to know which code to use to activate call forwarding) It is advised to make a test call to ensure call forwarding is on.
To unforward your calls- Using the phone you want to unforward, dial *73. Listen for a tone or confirmation that call forwarding has been deactivated and hang up. (Most providers use *73, if this does not work for you, contact your telephone service provider to know which code to use to deactivate call forwarding) It is advised to make a test call to ensure call forwarding is off.
No. Unfortunately, SmartPhone Secretary does not have control over your forwarding features. You will need to contact your phone provider.
Yes. From time to time, on-call schedules change—that's just reality.
At SmartPhone Secretary, you can adjust your schedule using our online portal, where you can make these changes yourself.
If you prefer, we can do it for you. Email, fax, or call to advise the receptionists of the change.
No. However, it is always best to give us a little notice if you have a change in your office hours due to holidays, etc..
Yes. You can adjust your call plan to your call volume anytime.
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