If you own a plumbing company, you understand how crucial prompt response time and high-quality service are to keeping your customers satisfied. It's important for the success of your business to be able to meet customers' needs in emergencies. Your intentions may be good, but does that always result in success?
Oftentimes, a customer's initial impression of your business will be developed during a phone conversation. The majority of customers (71%) who are sent to voicemail will simply hang up. Can you really afford to let these chances pass you by?
A call to the SmartPhone Secretary plumbers' answering service will always leave a positive first impression, whether the caller is an existing client with a pressing problem or a potential new client with questions.
An Extension Of Your Team
The SmartPhone Secretary will design a response system for assessing and handling emergencies based on the rules you have already set up.
The SmartPhone Secretary is available to you 24 hours a day, 7 days a week. Your calls will always be answered by a team of live professional agents who have been trained to answer for your business. Your messages will be sent promptly so that you will get all crucial calls and opportunities, whether you are at work or at a meeting.
Using a personalized greeting and script, your callers are asked the right questions. You provide us with specific instructions on how you want your calls handled. After communicating with your caller and assessing the type of call, a message is taken and dispatched to the appropriate person. Your urgent messages will be promptly sent to a designated or on-call staff member with a confirmation code to ensure the message was received. Follow-up phone calls can be made as well. For office and non-urgent calls, you have the option to schedule a message summary to be delivered at a predetermined time, or messages can be sent to you as soon as they are taken. Our web-portal is where you can access all messages, on-call schedules, and staff member details at any time.
The SmartPhone Secretary is a plumber’s answering service. All receptionists, secretaries, and agents are U.S.-based. SmartPhone Secretary also offers bilingual agents, a customized greeting and message script, accurate and prioritized message taking, emergency on-call scheduling, preferred contact method dispatching, fast emergency dispatching, a secure web portal, and much more.
You Can Rely On Us
The SmartPhone Secretary knows the value of a service job, the value of your image, and the value of your customers. Your services may be needed at any time. Our receptionists and secretaries are standing by and available 24/7 with a live voice to take your calls.
Learn why SmartPhone Secretary has earned the trust of many in the plumbing profession.
