HIPAA-COMPLIANT SECURE MESSAGING
Our live telephone secretaries take the call, gather every detail, and send it straight to your phone as an encrypted message. No pager codes. No "call the service back." No patient information sitting in a plain text thread.
Only $9.95 per month, per user
Call (888) 297-2700
WHY IT MATTERS
For years the answering-service routine was simple: page the doctor, wait for a callback, read the message over the phone. It works, but it's slow, and the moment patient details go out by ordinary text or email, protected health information is exposed.
The Smartphone Secretary now sends every message through a HIPAA-compliant secure messaging app. Your full message arrives encrypted on your smartphone, with proof of when it was delivered and read, so you can act on it right away.
A real person picks up 24/7 and follows a script built for your practice or business, so every message has the details you need.
The complete message goes straight to the secure app on your smartphone, routed to whoever is on call at that hour.
The app keeps alerting you until you open it. If it still isn't read, we escalate and reach you another way.
BUILT-IN SAFEGUARDS
Messages, photos and voice notes travel encrypted, built for protected health information.
Your phone keeps reminding you until you open the message. Nothing slips past at 2 AM.
A message only counts as delivered once you've actually opened it, not just when it reaches your phone.
Still unread after the window you set? We escalate it, including calling you or your backup.
Every message is logged: when it was sent, opened and answered, for complete accountability.
Give us your on-call schedule and each message goes to the right person, every shift.
WHO IT'S FOR
Healthcare is where secure messaging is a must. But any business that handles private client details gets the same speed and peace of mind.
INSIDE THE SECURE MESSAGING APP
When a Smartphone Secretary takes a call for you, the message lands in a HIPAA- and HITECH-compliant secure messaging app. It's already on the devices you carry, and the settings are yours to choose.
iPhoneiPadApple WatchAndroidWeb browser
Send and receive secure texts, photos, videos, voice recordings and PDFs.
Messages are encrypted end to end while they travel. Unlike regular texts, nothing is stored on the device itself.
If a phone is lost or stolen, the app can be disabled remotely, then switched back on if the phone turns up.
Set lockouts after failed attempts, password expiration, limits on reusing old passwords and required character types.
BUILT-IN ACCOUNTABILITY
Read receipts show the moment a message is opened. Message history and audit reports record when each one was delivered, read and completed.
Managers get reporting on every message sent through the app, so nothing depends on "I never got it."
Save your most common replies and answer with one tap.
Group your contacts to message one person, a few, or the whole team at once.
The app keeps alerting until the message is opened or the set number of reminders is reached.
Return calls from the app without giving out your personal cell number.
Put the websites and web apps you use most right in the app menu.
Several staff can sign in on one device and each sees only their own messages. No shared logins or inboxes.
HVAC techs, service crews, law offices and real estate teams use it too. Field staff can check the on-call schedule right in the app, and every client detail stays private.
WHAT OUR CLIENTS SAY
years in practice,
and most of them with The Smartphone Secretary answering the phones.
"My practice is now 30 years young, and for most of those years we've relied on The Smartphone Secretary to answer, process and handle our after-hours calls. Simply the best in the business!"
GETTING STARTED
Messages are delivered through the free Amtelco Secure Messages app. Download it from the Apple App Store or Google Play (search "Amtelco"), then register it with the Account ID we give you. These guides walk you through it step by step.
Quick set-up and the full user guide for Apple devices.
Quick set-up and the full user guide for Android devices.
Everything on this page in a printable brochure to share with your team.
Need help with the app? Call The Smartphone Secretary, not Amtelco: we're your secure messaging provider.
Add secure messaging to your Smartphone Secretary service for only $9.95 per month, per user. We'll set up your app, your script and your on-call schedule.
Call (888) 297-2700
Secure messages are delivered through the Amtelco Secure Messages app.
